Solving playback issues

[Tinamhlman]

Having issues with this Netflix error code on my Roku and doing the restart trick isn’t working . 

[RokuJechealR · Accepted solution]

Hi @Tinamhlman,

A warm welcome to the Roku Community!

Thanks for letting us know about the error "800-3" you've been experiencing with the Netflix channel.

To ensure a seamless viewing experience, we recommend the following steps:

1. Update your software by navigating to Settings > System > Software Update and selecting "Check Now." 
2. After updating the software, restart your Roku device by going to Settings > System > Power > System restart. (If you do not see a Power submenu, skip to the next step.)

Please let us know if the issue is resolved after trying these steps.

All the best,
Chel