Solving playback issues

[Timtrott]

Spoiler

Spoiler

roku streaming tv

Goes to commercials (mostly games) and then I have to search to find the movie all over again. Extremely annoying. 

[RokuJharra-Q · Accepted solution]

Hey there, thanks for reaching out to the Roku community, @Timtrott!

It looks like you're experiencing an issue with your Roku device playing different movies after commercials. We want to help you out with this.

Please could you inform us of the specific channel or app that is causing you problems? In the meantime, you can try removing the channel by going to the channel tile on the Roku home screen, pressing the * key on your remote, and selecting "Remove channel." After that, give your device a restart from Settings > System > Power > System Restart. Once your Roku device restarts, head over to the Roku Channel Store and add the channel again. 

Please try doing this and see if it helps with what you're experiencing.

Thanks,
Jharra

[Dragonlady33]

I've been having the same issue for at least a week. Today I'm trying to watch a movie on the Roku channel and it just keeps starting the movie over again and over again after it's played for about 10 minutes

[RokuJechealR]

Hi @Dragonlady33,

Welcome to the Roku Community!

We understand you are facing an issue with The Roku Channel when watching a movie; it just keeps starting after playing for about 10 minutes.

We'd like to know more about how we can help, but we need more details:

• When did the issue start?
• Does the issue occur only on a specific movie on The Roku Channel or all the content?
• Do you observe this behavior while using other channel(s) on your device?
• Are you receiving error messages or codes when accessing the channel?
• Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
• What are the specific steps have you tried so far to resolve the issue?
• Have you tried the troubleshooting steps provided above by @RokuJharra-Q?

Please keep us posted on what you find out, and we'll continue assisting you from there.

All the best,
Chel