Solving playback issues

[Cmay1]

Need to reset Roku speaker bar. Every time I turn off TV and speaker. I have changed HDMI settings and cables. The remote and TV are working fine. There is no power saving in the setting menu. The Roku speaker bar is not even a year old! 

Has someone figured out how to fix problem.

[Nimbee]

I too started having this issue after the most recent update. I have to unplug the power from the soundbar and then plug it back in to enable video.

[RokuTakashi]

Hi, @Nimbee @Cmay1 

Thanks for posting here in the Roku Community.

We appreciate you for letting us know about the issue you have encountered with your Roku Speaker, and our team would like to investigate for this to be addressed. Kindly provide the details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Once we have this information, our team will be able to investigate further.

We hope for your response along with the requested information. 

Best wishes,
Kash

[Nimbee]

Model: 9102R - Roku Streambar

Serial number: YL000E208237

Software version: 14.0.4 - build 12221-95

Device ID: 2A12C0208237

I am unable to retrieve the tracking ID when the issue occurs as no video is displayed to the TV. I can only obtain it after power cycling the device. Here is the tracking id I was able to obtain:

Tracking ID: 37-414-158

[RokuTakashi]

Hi, @Nimbee 

Thanks for keeping us posted.

Kindly be advised that we have forwarded the information and concern you have provided us to the appropriate Roku team for further investigation. 

We hope for your patience and understanding as we work on this.

Best wishes,
Kash

[Nimbee]

I have resolved my issue.

With the update on 10/10/24, the display type in options changed from “4K HDR 60fps TV” to “Automatic (4K HDR10 at 30fps)” which my television does not fully support.

After discovering this change and reverting it back to the original display type my issues stopped

[RokuTakashi]

Hi, @Nimbee 

Thanks for the update!

We appreciate you sharing the workaround you discovered for the issue you previously reported to us. We greatly appreciate your initiative in finding a solution, which will help other users resolve problems having the same issue.

If you experience the same issue again or encounter any other difficulties, please feel free to reach out to us. Our team is dedicated to providing you with ongoing support and helping address any concerns you may have experienced. 

Best wishes,
Kash