Solving playback issues

[AprilShowers74]

Nfl app spina around knocka me out to home! Rolu

[Rick331]

What would happen if  everyone stopped their payment to NFL and requested a refund if this isn't fixed in a week or so?

[Cody7]

It seems to be working this morning.  I hope they got it figured out. 

[TomTee]

I'm in tech and do trouble shooting for a living. Ive done everything I could think of and the app will not work. Just loads the side bar and crashes. I literally deleted everything off the TV and just had the NFL app and still nope. It must be a back end issue. Please help

[RokuEmmanuel-D · Accepted solution]

Hi Community Users,

Thank you for reporting this issue to us. We are aware of the problem with the NFL app, where it returns to the home screen after launching.

To check if the issue is resolved, we recommend checking for software updates. Here’s how you can do that:

1. Go to Settings
2. Select System
3. Choose Software Update
4. Click Check Now

If an update is available, please download it, then relaunch the app to see if the issue is fixed.

For better visibility and reference, we'll mark this post as solved. If the issue persists after the update, please let us know here, and we’ll assist you further. 

Thanks again for your patience and feedback!

Best regards,
The Roku Community Team

[KP16220]

Worked for a day then back to crashing. First all my Rokus wouldn’t recognize my network. After that resolved, we’re back to the NFL app crashing. 

[liqdmonkey]

i reported earlier that this was not working. woke up this morning (Fri @ 9:30 cst) and the NFL app loaded. did not do anything settings wise. just tried it and it worked so/but nothing i did. not sure if others are having similar success. hopefully so. 

[jglloo]

11/29 11:03 AM, Still working on mine. Had to unplug/plug Roku for the app to appear on home screen.