Solving playback issues

[CannonL]

I am getting this error a lot. I stream a game for a few minutes and then I get this error. Doesn't matter which game. I checked for an update on the app. I rebooted my Roku device. I have 2 Roku devices and they both have the same issue. Restarted my gateway. I would delete the app and reload it but that option is not available when I click on the options of the app.

I try and get help at the NFL page, they are stating I do not have an account. I am assuming it is because I have the subscription with Roku? 

This is very frustrating.

Thanks

[RokuEmmanuel-D]

Glad to have you join us here in the Roku Community, @CannonL!

Having playback issues while watching your favorite game on the NFL app could be pretty frustrating, and we totally understand this. We would like to be able to help sort this out so you can get back up and running. 

To help us understand your concern better, could you provide the details of your device so we can take a closer look at it?

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Channel build version (Highlight the app from the Home Screen and press the Star * Button)
• Photo or short video of the exact behavior of the issue. 

Please get back to us so we can assist you further. 

Thanks,
Emman