Solving playback issues

[Robert1021]

It is a ROKU issue not a Max issue - I have the same issue.  I have to unplug TV which then resets, then Max loads - i should not have to unplug to reset ROKU tv.  It is a ROKU tv issue.  Tire of ROKU putting blame on the provider.

There has been an ongoing issue with HULU/Disney as well.  They need to get with the providers and fix their issues.

Bob

[Robert1021]

p.s. - This is when I purchase the app on the ROKU channel - max on Roku or Hulu on Roku etc.

[RokuEmmanuel-D]

Thanks for flagging this issue here in the Roku Community, @Robert1021!

We understand that you're encountering an issue when trying to stream the Max on the Roku Channel. We'd like to assist. 

Let us know more about...

• What error message are you seeing when trying to stream?
• What Roku device is affected by this issue? 

In the meantime, please provide the following information below.

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Channel build version (Highlight the app from the Home Screen and press the Star * Button)
• Photo or a short video of the incident. 

We are waiting for your prompt response. 

Thanks,
Emman