Solving playback issues

[Rick331]

What would happen if  everyone stopped their payment to NFL and requested a refund if this isn't fixed in a week or so?

[Cody7]

It seems to be working this morning.  I hope they got it figured out. 

[TomTee]

I'm in tech and do trouble shooting for a living. Ive done everything I could think of and the app will not work. Just loads the side bar and crashes. I literally deleted everything off the TV and just had the NFL app and still nope. It must be a back end issue. Please help

[RokuEmmanuel-D]

Hi Community Users!

Thank you for reporting this issue to us directly. We are aware of the problem you are encountering with the NFL app, which returns you to the home screen after launching.

We would like to confirm whether the issue has been resolved. If it hasn’t, we strongly recommend checking for software updates. To do this, go to Settings > System > Software Update > Check Now. If an update is available, please download it and then relaunch the app to see if the issue has been fixed.

Please keep us posted. 

Thanks,
The Roku Community Team