Solving playback issues

[robburb29]

Following a recent update to my Roku Premier I’m now experiencing the same issue when opening all apps.

Please can you advise when a fix will be made available? 

Model 4629X 

Serial No YT001P167692

software version 14.1 build 7708-29

Tracker ID 92-505-238

hope you can help resolve this issue. 

Best regards,

Rob

[RokuEmmanuel-D]

Hi, @robburb29.

Welcome aboard! Thanks for sharing it here in the Roku Community. 

We're glad that you have reported this directly to us. No worries; we're here to get this sorted out so we can get you back up and running. 

Could you try the quick fixes below to see if this improves your current situation:

Reset your Wi-Fi or router

1. Locate your internet router and reset it by doing the following:
   1. Unplug it from its power source. Wait 10 seconds, then plug it directly into a power outlet
   2. Press the Reset button located on the bottom or back of the device and wait for a few minutes, then try loading content on your Roku device again
2. If you need help with this step, contact your internet service provider

Restart your Roku device

1. Press Home on your Roku remote
2. Scroll down and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step
5. Select System restart
6. You can also reset your Roku device by unplugging it:
   1. Power off your Roku device
   2. Unplug it from its power source
   3. Wait 10 seconds, then plug it directly into a power outlet
   4. Turn it on and try accessing content again

Please let us know if the issue persists so we can further assist you. 

Best of luck,
Emman