Serial number. X0250042VTP5
Device model. 3820 R2- STREAMING STICK 4K
Device ID. S0J733D2VTP5
Software version 14.0
Troubleshooting
Tablo is working fine on my Android phone app. I have tried uninstalling and reinstalling the Roku app on my Samsung TV And I did a complete reset pressing the button on the Roku stick. Neither solved the issue.
Exact behavior or issue
In Roku I select the tablo app. I can see the live TV channels and shows that I have recorded. I select a TV channel and the screen changes to black with a circle as if it's downloading. Then it flashes right back to the channel directory. The exact same thing happens when I select a recorded show.
I purchased the Roku stick for the single purpose of being able to use tablo.
It sounds like this is a software problem with the Roku stick. Please fix it. I had a Tivo before this. Thought I would give Roku/ Tablo a try. I'm beginning to regret changing devices.
Issue report tracker
Model: 3820R2 - Streaming Stick 4K
Serial number: X0250042VTP5 (S0J733D2VTP5)
Software version: 14.0.4 . build 12230-E6
GC version: 12.7.23
Timestamp: 2024-11-29T22:20:55z
Please use issue ID P5-480-860 to report the current
Thank you and I look forward to hearing back from you
MG
