Solving playback issues

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KAYAK
Channel Surfer

Keeps kicking out of apps after 5 min and I've already checked the bandwidth what do I do?

 I am sick of doing this 10000 times

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3 REPLIES 3
RokuKariza-D
Retired Moderator

Re: Keeps kicking out of apps after 5 min and I've already checked the bandwidth what do I do?

Hello @KAYAK

Thanks for the post.

We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern?

With more information, we can assist you further.


All the best,
Kariza

Kariza D.
Roku Forum Moderator
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makaiguy
Community Streaming Expert

Re: Keeps kicking out of apps after 5 min and I've already checked the bandwidth what do I do?

@KAYAK-

If you are powering your Roku by plugging into the USB port on the TV, try powering from house power via the USB power adapter that came with the Roku.

The ports on many televisions only supply 0.5 amp or less, which is not enough to power a Roku reliably. It may appear to start up okay, but when it runs into something that requires more power than the tv's USB port can provide, something's got to give. Frequently this results in shutting down the stream you are viewing and exiting back to the Roku home screen.

If this is a new problem, possibly an update to either the Roku operating software or to some channel app software is using a little more power than in the past, triggering this problem.

If you don't have a Roku adapter handy, any other you have from another device should work as long as the fine print on it says it outputs at least 1 amp.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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Lisaodle35
Newbie

Re: Keeps kicking out of apps after 5 min and I've already checked the bandwidth what do I do?

Ibe Leak 

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