Solving playback issues

[jpatch]

I'm having the same problem, with Prime, Netflix, and Max. Hulu doesn't do it, for some reason. 

I'm about to throw this Roku tv through the f*****g window. 

[ska1949]

Roku Express model 3960X

SN x02600UU87NW

ID  S0KC328U87NW

Software 12.5.5 build 4174-ED

Running for over a year with no problems. Last software update was 1-23-2024.

Began quitting Hoopla to Roku home about one week ago. I removed Hoopla, powered off the Roku, and reinstalled Hoopla. Hoopla had just one exit to Roku home since but I'm not confident that I have fixed it. Above data sent for your troubleshooting.

[mandy11]

For Troubleshooting  ?  Are you out of your ever loving mind ? 
That garbage they ask you to do is only to verify your model numbers so they can make more with the same problem. 

Hey Roku Mary here’s another bum unit make sure you clone it and get production ramped up 

[RokuJharra-Q]

Greetings from the Roku Community, @jpatch!

We apologize for any inconvenience caused and we are here to assist you. 

Our Roku team is currently investigating and working on finding the best possible solution to resolve the playback issues you are facing with The Roku Channel app. To help us include your device in the process, kindly provide us with the following details:

• Roku device model, serial number, device ID, and current OS version. You can find all this information in Settings > System > About.
• Provide the Tracker ID when this issue occurs. To find the Tracker ID, press the Home button 5 times, followed by the Back button 5 times.
• Channel Build version

We look forward to hearing from you soon so we can assist you in accessing and enjoying streaming services again.

Thanks,
Jharra

[mandy11]

How can you say that when the thread is over one year old ? 
Further the thread has nothing to do with “Playback” it’s about taking you out of your app and returning you to the Roku Home Screen 

if you are working on Playback issues it’s no wonder you have no solution in over a year. Is it possible there is a language or comprehension problem on your end ?

[MickeyM]

Fix this roku problem or you will not have any repeat buyers. How FOOLISH to let this fester over a year! You have created a nightmare and anguish for some of the most loyal tv buyers. Fix the issue with the upgrade software so it does not do this anymore! If it is not fixed soon, I will be looking for an alternative smart tv. How stupid to let this be going on for over a year.  You not only have not fixed the problem, but you disrespect everyone who takes the time to come to the Roku "Community"  Community my A__

[MLG3]

Answering your questions, as I am having the same issues, just this past week. More and more frequently being kicked off apps to Roku home screen, after couple minutes into viewing. Started once per episode, and now within minutes of starting to view. Have tested on all my current apps.

How are you powering your Roku device? Direct plug into a power bar.  Not into TV

How far is your device from your network router? 10 feet

Have you tried restarting your network router? Yes

Do you have cellular data, so we can try connecting your device to your hotspot? Yes, have date. Have not tried that yet

Is the issue happening on all content or channels, or is this isolated to one content or channel? (Specify). Amazon prime, tubi, crave 

What is the software version of your Roku device? (Check on Settings > System > About.). Model 9102CA - Roku streambar. Software version 12.5.5 build 4174-95

Lara

[yojay]

Want to know why Roku keeps kicking you out of your apps and back to the home screen? It is NOT software related. It is hardware related. Someone in your home dropped the remote and now a remote control button keeps wanting to go left or home. I had to use another remote control on my Roku streaming stick to test my theory and it worked. Nobody at Roku support will come up with this solution.  Buy yourself a replacement remote and you will be happy.