Solving playback issues

[Miked34]

I currently have a Roku Streaming Stick+ model 3810X running software version 14.0.4 build 12221.  All playback on the streaming apps work well except for peacock live tv(ex premier league soccer).  Regular programming on peacock is fine.  I’ve checked other posts in the community and have changed the advanced display settings to no avail.  I also restarted the Roku.  Wi-Fi signal strength is excellent internet download speed is good at 115 mbps. If anyone has some suggestions I would appreciate it.  Is it possible my Roku stick is too slow and I need to upgrade?   Also if I go thru the PS4 there is no playback issues in the peacock app but I would rather use the Roku since I don’t have a tv style remote for PS4. Thank you!

[RokuTakashi]

Hi, @Miked34

Thanks for posting, and welcome to the Roku Community.

We understand the issue you have encountered with Live TV on Peacock and appreciate you providing detailed information about it. 

For this matter, we would recommend reaching out to Peacock's support directly and inquiring further about a workaround or requesting an update with the app to resolve the issue. Any isolated app issues or errors are directly resolved with the channel providers since they designed and maintained the channel on the Roku platform.

For more information, you can refer here: Peacock | Help

We hope this will be sorted out soon.

Best wishes,
Kash

[summertime83]

When streaming live TV on apps on the roku ultra we are having frame issues.. it is skipping frames and everything looks choppy. Just started doing this a month ago after last system update.

[Miked34]

Thanks for the reply.  I started a ticket with peacock after the chat feature couldn’t resolve it.  

[gamblecr]

Yes….I have the same issue ….I have a Roku streaming stick and the video is very jumpy. If this continues I’m going to discontinue my Peacock service… all other services I have are fine…

[Miked34]

Thanks for replying Summertime and Gamblecr. It helps to know this is not an isolated issue. 

[RokuTakashi]

Hi, Community users!

Thanks for keeping us posted in this thread regarding the issue you've encountered with the Live TV on Peacock.

In my earlier post within this thread, I strongly encourage you to reach out to Peacock's customer support directly to report the issue you're experiencing. It's important to note that the channel providers on Roku, including Peacock, are responsible for managing their own applications. By contacting Peacock's support team, you'll ensure that your concerns are addressed by those who have the capability to resolve any issues specific to their channel or app. They can assess the situation and implement any necessary fixes, leading to a better viewing experience for you.

For more information, you can refer here: Peacock | Help

Hoping this will be addressed soon.

Best wishes,
Kash