Issue Tracking Board

[BanjomanF]

I have the issue of not being able to play most channels (either recorded or OTA) from my 4G Tablo DVR through the Roku app. This began suddenly several days ago.

Issue ID 32-426-108

Roku device model, serial number, device ID, and currentsoftware version:

3810X, YH00D8839832, 21504D839832, 14.0.4 build 12221-50

Channel build version and TV Make/Model:

I don’t know what “Channel build version” is or how to find it. TV is Panasonic TC-P42S30.

Specific troubleshooting steps taken:

At Tablo Support’s suggestion, I switched Roku Audio “Digital output format” to “Custom” and disabled DTS. This allowed me to play recordings and OTA, but there was no sound.

[JCh5]

Same problem!

4th Gen. Tablo

Model: TF1284B-01-CN

Firmware: 2.2.52

[Tlschmidt]

Rollback to the prior version. There are thousands of users impact by this.

[Anonymous]

Add us to the list of unhappy customers that can not use the features of our system because of the latest update.  We need a fix, this has been going on too long.

[Colorinable]

Please fix the problem of no mpeg2 live broadcast, or recorded playback on Roku v14.0.4, it doesn't matter which of the 3 models I use. Mpeg4 streaming and recording still works fine.

[Froswin]

Same as the others. Works on 1 tv but not the other 3. All on Roku, all 14.0 upgrade. Take us back to 13.0. Thank You!

[CSJ]

for what it’s worth, a temporary solution I found is to use the HDMI output (Tablo Legacy model… Not sure about 4 Gen) and connect to an available TV input.

It’s a little bit more cumbersome by having to use an additional remote and there is no connectivity to other televisions, but it does work in my situation.

[Ana7]

1. Roku Device Information:
• Model: 3810X Roku Streaming Stick+
• Serial Number: YH0030478036 (213073478036)
• Device ID: 213073478036
• Current Software Version: 14.0.4
2. Channel Build Version:
• Tablo TV Version 0.8 • Build 801
3. TV Make/Model:
• Samsung (Model: UN46C6300SF), manufactured March 2010
4. Tracker ID 
• Issue ID 36-423-343
5. Troubleshooting Steps Taken:
• Checked for updates on both Tablo and Roku. Did a system restart on Roku. Was going to do a factory reset of Tablo, but then I came across the thread about this issue on the Roku community website and saw that a lot of people were having the same issue and that a factory reset didn’t resolve the issue.
6. Description of the exact behavior of the issue:
• Everything was working perfectly earlier in the day on Friday, October 18, 2024, but Roku updated software on that date at 4:55pm CDT to version 14.0.4, and since then, I haven’t been able to watch recorded programs or live tv on Tablo 4th Gen.

[RokuEmmanuel-D · Accepted solution]

Hi Community Users!

Thanks for reporting this issue to us and for your cooperation while the team is actively working on a fix.

The relevant team at Roku is still currently conducting a thorough investigation into this issue to understand its root causes and determine an appropriate resolution.

While we continue to collaborate closely with the Tablo TV support team, we recommend that you reach out to them directly for the latest updates and any assistance you may need. 

We are grateful for your understanding and continued participation in the Roku Community.

Note: We'll mark this post as solved for everyone's visibility.

All the best,
The Roku Community Team

[RokuEmmanuel-D]

Hi Community Users!

Thanks for reporting this issue to us and for your cooperation while the team is actively working on a fix.

The relevant team at Roku is still currently conducting a thorough investigation into this issue to understand its root causes and determine an appropriate resolution.

While we continue to collaborate closely with the Tablo TV support team, we recommend that you reach out to them directly for the latest updates and any assistance you may need. 

We are grateful for your understanding and continued participation in the Roku Community.

Note: We'll mark this post as solved for everyone's visibility.

All the best,
The Roku Community Team