Issue Tracking Board

[gensec]

My Roku app for Legacy Tablo stopped working on October 16 or 17, 2024. On the evening of Oct. 16 everything worked fine, but on Oct. 17 all live TV and recordings got "Playback failed." This includes recordings that worked on October 16.

My Roku is Model 4662RW - Roku Ultra LT
Serial#: YJ00DU95877
Device ID: 04615D958577
Software version 14.0

Tracker ID/Issue ID: 77-419-438

My TV is LG NanoCell 75 Series 43” (43NANO75UPA, 2021)

I use an ethernet connection; I tried switching to wireless, still the same.

I removed and reinstalled Roku's app for Legacy Tablo.

I did a factory reset of my Roku. Nothing made any difference.

[Rascalcraig]

Was working with previous version

wont play channel goes back to guide

[Tim100]

My second Roku updated to ver 14.0.4 so I can no longer watch live TV on Tablo Gen 4.  It has has been 2 weeks now that my first Roku stopped working!  The wife is made as **bleep** now that the second Roku went down!  She said fix it!  I will be going out and getting a Google streaming box.

[spanishfly]

Roku ran update 14.0.4 build 12221

System ran update on 10/17/24 and not I am unable to use TABLO to watch live tv on my LG TV

roku model 4660x2

fccid:tc2-r1016

ic: 5959a-r1016

PLEASE FIX THIS ASAP I RELY ON TABLO TO GET ALL MY TV VIEWING.  IT HAS BEEN OVER A WEEK AND I STILL CANNOT WATCH LIVE TV.   I HAVE ALSO CONTACTED TABLO TO REPORT THIS PROBLEM  

[spanishfly]

GUIDE PULLS UP WITH CHANNELS BUT WHEN I CHOOSE CHANNEL TO WATCH IT TRIES TO CONNECT THE CHANNEL BUT IS UNABLE TO AND RETURNS IMMEDIATELY TO THE GUIDE

INF REQUESTED BELOW:

CS37A4023133 MODEL: 4660X2    FCC ID: TC2-R1016    IC: 5959A-R1016

ROKU VERSION 14.0.4     BUILD 12221 

LG TV MODEL 65UB9200-UC   (SEE ATTACHED PHOTO FOR MORE DETAILS)

[spanishfly]

Yes!

[chasv2]

My Roku 3941RW2 - Roku Express 4K+ stopped playing Tablo OTA channels. The well known Tablo workaround by "reselecting Dolby Digital" in audio settings only fixed video, not the audio. What are our options, since this appears to have been going on, since at least Oct 1st???

[RokuEmmanuel-D]

Welcome to the Roku Community, @chasv2!

We understand you're having trouble streaming the Tablo TV App on your Roku. We'd be more than willing to investigate this further. 

Could you please specify the exact behavior of the issue you're experiencing with Tablo TV? (e.g, The App is Loading, Cannot Play Recorded Contents, Cannot Play Local Channels, The App is Crashing, or No Channel appearing)

We would appreciate it if you could provide us with more detailed information. We are looking forward to your response. 

All the best,
Emman

[Mmondo]

Issue report tracker

Model: 3811X - Roku Streaming Stick+

Serial number: YHOOG0977603 (25399G977603)

Software version: 14.0.4 • build 12221-50

GC version: 12.4.17

Timestamp: 2024-10-18T18:07:53Z

Please use issue ID 03-420-127 to report the current

[RokuEmmanuel-D]

Hi Community Users!

Thanks for reporting this issue that you're experiencing with Tablo TV and for supplying all the necessary details for the investigation.

We'll ensure that these will be forwarded to the appropriate team. We are thankful for your understanding and cooperation as we work to resolve the problem. 

Many thanks, 
Emman