Solving playback issues

[wljvc]

In the past,  pressing Instant Replay during FF would (1) return to normal speed Play AND (2) skip back a few seconds.  Now, pressing Instant Replay during FF does absolutely nothing.  Recorded program continues to FF.  (Using Roku brand Remote control.)

This seems to be a result of some software change because it was first seen on a Roku Streaming Stick 4K on 10/17/24 and only a day later on a TCL Roku TV in the same household.  (On 10/17, the Roku TV was NOT exhibiting this new behavior.)

BRING BACK THE OLD BEHAVIOR.  (It perfectly made up for the reaction time to press the button while FF'ing to your desired place.)

[RokuTakashi]

Hi, @wljvc 

Thanks for posting, and welcome to the Roku Community. 

We understand your concern with the Fast-forward channel functionality and appreciate you bringing this to our attention. We'd like to take a closer look at your concern so we can provide the assistance you need.

May we know now what specific channel/app is this? Is it with The Roku Channel, or with a stand-alone app?

With more clear details about your concern, our team can provide the best resolution to this matter.

Best wishes,
Kash

[wljvc]

I see this behavior while in the Directv app, playing back recorded programs from their cloud DVR.

[RokuTakashi · Accepted solution]

Hi, @wljvc 

Thanks for your response. 

In this regard, we would recommend reaching out to DirecTV support and inquiring further about this matter. Channel providers manage the channel's functionality, design, and user interface which includes the FF feature. DirecTV can provide a workaround or create an update with their app on the Roku platform to address the feature malfunction.

For more information, you can reach them at DIRECTV® Official Site | Support

We hope this will be sorted out soon.

Best wishes,
Kash