Solving playback issues

[Kroma]

Yes, itvx is now working on at least one of my devices (I haven't had a chance to try the others yet). Fingers crossed that the fix is here to stay.

[DumboJo]

We're the same. It's been happening for weeks now. We have 3 rokus of 2 different types. We contacted itvx a few weeks ago and they said its not an issue their end. In the nicest way, it's nice to see others having the issue too, not just us. We're also having the same issue with My5. Hope there's a bug fix soon.

[cvertu]

On 18/08/2024 ITVX has written back to me that this is a problem they had been already notified of and it had been finally resolved on 20/09/2024.

[DumboJo]

We've tried contacting ITV and they've said there should be an update. Our version is 3.18 on all three Roku boxes (2 different models), but we can't force update it to 3.19. 

ITV suggested asking Roku if they can look at their software in case there's a way they can push the update to their boxes.

[RokuTakashi]

Hi, Community users.

Thanks for keeping us posted on this thread regarding the issue you have encountered with the ITVX app.

For this matter, we'd like to collect more details as this issue is under investigation by our team working on to resolve the issue with the channel provider. Please provide the information below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version  (This can be found by selecting the channel on the Home screen and pressing the * button).

We hope for your response in this matter for our team continue the investigation.

Best wishes,
Kash

[cvertu]

Does ITVX App version 3.19 exist? When I check for updates for mine, it says the version 3.18 Build 1 is up to date and it has been working fine since 20/09/2024. Could you please check whether your Roku software version is 13.1.4 Build 1510?

[RokuEmmanuel-D]

Hi Community Users!

We are reaching out with an important update from the Roku Team regarding your previous inquiry. We would like to check in and confirm whether you have successfully updated your Roku devices to the latest operating system, OS 14. Additionally, we are eager to know if the issue you were experiencing has been resolved since the update. To assist us in our ongoing investigation, we kindly ask that you provide us with your current OS version and any insights on whether the problem persists on your end. Your feedback is invaluable in helping us enhance your experience. 

We are looking forward to hearing from you.  

Best regards,
The Roku Community Team