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aaciii
Reel Rookie

I'm trying to get an extender but roku website is not accepting my serial number

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Agree that the Roku website does not accept many serial numbers.   I have 5 of the latest Roku Stick 4K model (rev 2) - the website won't accept the serial numbers.

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RokuJharra-Q
Community Moderator
Community Moderator

Re: Im trying to get an extender but roku website is not accepting my serial number

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Hi @Yesterdaysfutur, thank you for the update!

We appreciate your efforts in trying to get the HDMI extender through our website. Since the error still occurs, we will send you a private message to provide further assistance with the issue.

We appreciate your patience and understanding as we work on addressing the issue.

Thanks,
Jharra

Jharra Q.
Roku Community Moderator

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atc98092
Community Streaming Expert

Re: Im trying to get an extender but roku website is not accepting my serial number

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When reading the serial number, it can sometimes be difficult to tell the difference between a 0 (zero) and O (capital letter). If you get that wrong it will reject the serial number. 

Dan

Roku Community Streaming Expert

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aaciii
Reel Rookie

Re: Im trying to get an extender but roku website is not accepting my serial number

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It’s not that.   The serials are cut-and-pasted directly from the Roku portal.  

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Yesterdaysfutur
Reel Rookie

Re: Im trying to get an extender but roku website is not accepting my serial number

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I've tried cutting and pasting (so no zero vs O issue) and still get the same error 

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renojim
Community Streaming Expert

Re: Im trying to get an extender but roku website is not accepting my serial number

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@Yesterdaysfutur, what's the model number of your Roku device displayed under Settings->System->About?  Only sticks that plug directly into a TV without the need for an HDMI cable are eligible for the extender.

Roku Community Streaming Expert

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Yesterdaysfutur
Reel Rookie

Re: Im trying to get an extender but roku website is not accepting my serial number

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yes mine is a streaming stick 4K I have 2 of them and my TV does not have enough sideways space to plug it in where i need to

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RokuJharra-Q
Community Moderator
Community Moderator

Re: Im trying to get an extender but roku website is not accepting my serial number

Jump to solution

Hi @Yesterdaysfutur, thank you for the update!

We appreciate your efforts in trying to get the HDMI extender through our website. Since the error still occurs, we will send you a private message to provide further assistance with the issue.

We appreciate your patience and understanding as we work on addressing the issue.

Thanks,
Jharra

Jharra Q.
Roku Community Moderator
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