Solving playback issues

[bturner]

I have turned off the TV and turned off the router for internet and the free apps like Disney, tubi, movieland start a movie then boot me out.

[RokuMary-F]

Hi @bturner,

Thanks for your first post in the Roku Community!

We appreciate you letting us know about this playback issue with your Roku device. We apologized for the inconvenience and we would like to know how to identify and resolve the issue.

1. What Roku model device are you using?
2. How are you powering your Roku device? Is the device plugged into the TV USB port or is it plugged into a wall outlet?
3. Have you already tried performing a factory reset on the device to see if you can? For more information about how to factory reset your Roku device, visit our Support page here: How to system restart or factory reset your Roku streaming device | Official Roku Support

We look forward to hearing from you and looking closely into this issue. Thank you!


Best regards,
Mary