Solving playback issues

[RfB0837]

I misspoke in a previous post regarding software version numbers.

I have 4 Roku TVs

The TV with the problem software version is different from the other three tv's

TV experiencing the ERROR software version is 14.5.4

The 3 TVs working properly software versions are 14.1.4 (.1 vs .5 on the ERRORing TV) / I have updated the software on all 4 TVs, but the discrepancy remains

[RokuRiamie-D]

Thank you for the clarification @RfB0837.

Please provide us with the information we have listed above, so that we can further investigate the issue.

Thank you for your cooperation.

Cheers,
Roku Community Team

[AKnight19]

Is there a resolution to this? Or a reasonable way to roll back this update, as it clearly has bugs you need to work out before re-releasing it.

[RokuRiamie-D]

Hey @AKnight19,

To help us investigate the issue, please share some details:

• Roku device model, serial number, device ID (this can all be found in Settings > System > About)
• Tracker ID and Software and build version (press Home button 5x and Back 5x)
• Channel build version (highlight the channel and press the star (*) button of your Roku remote)
• Picture of the TV screen displaying the error.
  

  How do I insert an image in a post?

We look into it.

Roku Community Team

[AKnight19]

Same exact issue as the original poster. New version 14.5.4 does not allow Fanduel to work properly, I get the exact same buffer loop error every 30 seconds when trying to stream on the app. When using another Roku in my house that has not updated yet, the app works just fine. I have switched to a Firestick so I can watch the game i want to on Fanduel in the meantime so that Roku is not connected at this time to give you those details. But I am having the exact same issue as the original poster and want to know what the resolution is.

[RokuRiamie-D]

@AKnight19,

We need the Roku device info we asked for earlier so we can pass it along to our Roku team for review. If you get a chance, please send it over.

Thanks,
Roku Community Team

[Murphyty]

 Hello, @RokuRiamie-D

We are experiencing the same issue as @RfB0837, and would like some help ourselves. Our Roku device model is 4630-Roku Premier + , our serial number is YR00G7746252, and our device ID is 7KA6AG746252. Our tracker ID is 52-116-394, and software and build version 14.54• build 5924-29. Our channel build version is 46. The issue started 3/20/2025. Here is a picture, .

 Thank you for your time, and help, @Murphyty

[renojim]

Has anyone contacted Fanduel?  Are they aware that their app isn't functioning with Roku software version 14.5?

[RokuRiamie-D]

Hi @Murphyty,

Appreciate you for providing the requested info.

We've passed this on to our team to look into it and we'll let you know as soon as we have more information.

Thanks,
Roku Community Team