Issue Tracking Board

[Murphyty]

 Hello, @RokuRiamie-D

We are experiencing the same issue as @RfB0837, and would like some help ourselves. Our Roku device model is 4630-Roku Premier + , our serial number is YR00G7746252, and our device ID is 7KA6AG746252. Our tracker ID is 52-116-394, and software and build version 14.54• build 5924-29. Our channel build version is 46. The issue started 3/20/2025. Here is a picture, .

 Thank you for your time, and help, @Murphyty

[renojim]

Has anyone contacted Fanduel?  Are they aware that their app isn't functioning with Roku software version 14.5?

[RokuRiamie-D]

Hi @Murphyty,

Appreciate you for providing the requested info.

We've passed this on to our team to look into it and we'll let you know as soon as we have more information.

Thanks,
Roku Community Team

[kgraham87]

Model 9101R2 Streambar Pro

V 14.5.4.  Build 5924-95

Tracer ID 95-117-443

So glad I came across this message. We had recently changed from cox internet to AT&T. We only got this error message when trying to access FanDuel Sports channel. Other streaming services worked fine. Spent several hours on the phone with. AT&T tech support. No fix. Swapped out ROKU devices and problem solved. Please get this issue with the roku bar fixed and notify customers when it's done.

Kind regards

Kgraham87@sbcglobal.net

[craigatl]

The FanDual app runs fine on our FireTV sticks, but the app will not open on a Roku streaming stick.
When you click the app on the home screenmm, the screen goes black and returns to the home screen.

[l-rich]

DID: CK4872320883

OS: 14.5

Tracker id: 83-117-654

[Bman66]

Cmon ROKU! I think you have enough feedback and information from everyone having same playback error message and using same 14.5 version. Now fix this once and for all!!!!

[JoeWilliams]

Has there been any progress on resolving this problem?  I am still experiencing it.

[pa_robber]

The video will play for about 30 seconds, then you get an "Error playing video" message.  "There was an unexpected error while playing this video.  Please try again.  buffer:loop:demux.dash:Manifest uodate failed 30 times:extra:content_id:1:etype:buffer:num_keys:1:num_lic:1:program_id:"

[JoeWilliams]

Progress?