Issue Tracking Board

[Tvtv]

3820x - streaming stick 4k
X01700t5k48s

14.5.4 build 5924-cu

8s-119-527

[kma_vikes]

Getting same error continuously on TCL Roku TV.  Model 43S451.  Software version 14.5.

Please resolve this so we can access Fanduel broadcasts without interruptions.

[dahlbergmusic]

I have two Rokus in my house. One gets this message and one works fine. 

[Nxbati34]

i guess , it's not just you who is facing issues with Fan duel sports ! There are many and it is from a very long time . I thought , the network might be down , but i checked and there are probably no notifications available . So , well - The reason is unfound ! 

 I might suggest you try clear cache data on the app. 

Check if your internet connection is stable . 

I would update here , if i find any solution . 

[Rymsza1947]

I am getting the same error message on my new Roku ultra 2024 as of Friday March 21st. Worked prior to that date 

[billr90362]

any progress on this issue

[Bhesse611]

I have the same issues on my TCL with built in Roku interface- my other tvs with Roku boxes work fine. Been that for a few weeeks now.

[mamabear4421]

Fix my roku TV...how do I reset it

[LMESSINA]

I know yall get BUNCHES of people reaching out when there’s a problem….so I just wanted to let you know I’ve been watching a pregame LIVE feed….WITH NO PROBLEMS.

THANK YOU! THANK YOU! THANK YOU!!!!!

[RokuJharra-Q]

@mamabear4421 

Thanks for letting us know about the issue! We're here to help. Can you share what error code is showing up on the TV screen? Also, we’ll need a couple of things from you to investigate the issue:

• Your Roku device info (DID and OS build) – found in Settings > System > About)
• Your Tracker ID (press Home 5 times, then Back 5 times)

Looking forward to your reply.

Roku Community Team