Issue Tracking Board

[DeanGordonwood]

I’ve been having this problem for the past three days.  Error text displayed on screen:
Error Playing Video
TThere was an unexpected error while playing this video. Please try again.
buffer:loop:demur.dash:Manifest update failed 30 times:content_id:1:etype.buffer.num_keys:1:program_id:

Device ID: SOVS347TPXKK

Issue report tracker

Model: 4850X-Ultra

Serial Number: X02800NTPXKK (SOVS347TPXKK

Software version 14.5.4 build 5924-G6

GC version: 13.4.9

Timestamp: 2025-03-22T00:04:25Z

Issue ID KK-115-204

[Pinternj27]

This same error comes up when trying to watch FanDuel Sports:

DID: S125T4572M8F

Software Version: 14.5.4

OS Build: 5924-H1

Tracker ID: 8F-115-235

[AKnight19]

Is there a resolution to this? Or a reasonable way to roll back this update, as it clearly has bugs you need to work out before re-releasing it.

[pgoers1]

Can we just roll back the update?  Missing games......

[Owldude13]

Error Playing Vidéo

 TTher was an unexpected error while playing this video. Please try again. 
buffer:loop:remix.dash:Manifest update failed 30 times:extra:content_id:1:etype:buffer:num_keys:1:num_lic:1:program_id:

Model  4800X - Roku Ultra

software version  14.5 build 4.5918-c2

[chlarson8080]

Problem started for me on Wednesday night when attempting to watch the Timberwolves game on Fanduel,   It was happen on Friday night for the Wolves again, and Saturday afternoon for the Wild game.

Plays for about 30 seconds before error message shows up.

App
---
FanDuel Sports Network
Version 7.0 * build 46

Error
-----
Error playing video TThere was an unexpected error while playing this video. Please try again. bufferloop:demux.dash:Manifest update failed 30 times:extra:content_id:tetype:buffernum_keys:1:num_licl:program_id:

Issue report tracker
--------------------

Model: 4850X - Ultra
Software version: 14.5.4 • build 5918-G6
GC version: 13.4.9

Please use issue ID U9-116-364 to report the current issue.

Model 4850X - Ultra
Device ID SOVS3471SNU9

[RokuRiamie-D]

Hey @AKnight19,

To help us investigate the issue, please share some details:

• Roku device model, serial number, device ID (this can all be found in Settings > System > About)
• Tracker ID and Software and build version (press Home button 5x and Back 5x)
• Channel build version (highlight the channel and press the star (*) button of your Roku remote)
• Picture of the TV screen displaying the error.
  

  How do I insert an image in a post?

We look into it.

Roku Community Team

[AKnight19]

Same exact issue as the original poster. New version 14.5.4 does not allow Fanduel to work properly, I get the exact same buffer loop error every 30 seconds when trying to stream on the app. When using another Roku in my house that has not updated yet, the app works just fine. I have switched to a Firestick so I can watch the game i want to on Fanduel in the meantime so that Roku is not connected at this time to give you those details. But I am having the exact same issue as the original poster and want to know what the resolution is.

[Pinternj27]

I was able to Airplay (cast) a game from my phone (FanDuel Sports app) to the tv last night. So give that a try and hopefully that works until they get this fixed.

[RokuRiamie-D]

@AKnight19,

We need the Roku device info we asked for earlier so we can pass it along to our Roku team for review. If you get a chance, please send it over.

Thanks,
Roku Community Team