Solving playback issues

[Bigdtown23]

@RokuDanny-R i did a chat session with ROKU  support the other day and there didn't seem to be a fix other than to replace the streaming stick. i already have an HDMI extender from the previous time it overheated. so support told me the only thing i could do was send my current roku stick in and at some point they will send out a new one. i think i'll just purchase a smart tv. it's time for an upgrade anyway.

[RokuKariza-D]

Hey @5457

Thanks for the post.

Could you try using a different browser or device when placing an order for a free HDMI extender? You can also try a private tab/incognito to see if that resolves the issue. If still no dice, send us your Roku device serial number which can be found at the back of the device or by navigating to Settings > System > About. 

All the best,
Kariza

[RokuKariza-D]

Hi @Bigdtown23

Please accept our apologies for any inconvenience this has caused.

If the device continues to overheat even after the suggested troubleshooting, we'll be needing to check the device itself to help improve our products. We recommend continuing to work with our Support team to resolve the issue you are experiencing as they would best be able to assist you moving forward.

We appreciate your understanding.

All the best,
Kariza

[VIEW]

I bought the cable they suggested and the problem persists. 

[VIEW]

So, what should I do? Both roku sticks get very hot even though I bought the cables recommended. Now what?

[RokuKariza-D]

Hey @VIEW

We're here to help!

Please reply here with the serial number of the Roku devices for further assistance. It can be viewed by navigating to Settings > System > About or at the back of the device itself.

We look forward to hearing from you shortly.

All the best,
Kariza

[Larryburroughs]

Also make sure that you check your power cord I had the same issue and it turned out that while I was dusting around the TV that I damaged the power cord and the USB and that caused the Roku to overheat more than likely because of a short

[Maui_Warrior]

Getting this overheating message on my Roku streaming stick. Tried to order an extender from the Roku site but it will not let me complete the form? Says I have not filled the SN number correctly/ I have it correct. Any ideas?

thanks.

[RokuDanny-R]

@Maui_Warrior

Thanks for the post.

Have you made sure that you are using the number "zero" and not the letter "O"?

Please keep us posted.

Thanks,
Danny

[kajal_das]

I bought new Roku stick, after 2 hrs streaming its showing overheating message on screen!! Does Roku get heated up within a day!