Solving playback issues

[atc98092]

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@Surgical702 wrote:

I was told to mail the Roku device to them on my dime and then they will send me a new one. In the meantime, no device available for use. 

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That's the way that almost all companies work their warranty exchanges. It's a rare company that sends a new device before receiving the old one, or pay for shipping it back. There are some, but not a lot.

[RokuKariza-D]

Hi @Nocount

Thanks for letting us know about the issue you're experiencing.

Have you tried using a different power cord and/or adapter to power your Roku device? Please let us know. We'd like to know more about how we can help.

All the best,
Kariza

[Michael85]

Roku model# 3941X,  Serial#. SOAH51525LAN.  Unit worked for a day, then began showing messages of low power and promoted me to plug into the adapter or another power source.  I’ve tried 5 different power adapters all with the same results,  a low power condition and not able to access anything.  I do hear a “clicking sound” form the speaker of the TV when a function on the remote is pressed but the screen never changes from it’s low power display prompting me to change adapters.      What’s up??????

[RokuKariza-D]

Hey @Michael85

Thanks for reaching out here in the Community!

I have forwarded your concern and information to our team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

All the best,
Kariza

[Sobeit4me]

I’m having same issue and there is no usb device plugged in.  Can you assist me too

[RokuKariza-D]

Hello @Sobeit4me

Thanks for the post.

We would recommend starting with the suggestions available in this Support link: What to do if the red light is flashing, or you see a "low-power" warning. If the issue persists, please reply here with the serial number of the affected Roku device. It can be found at the back or underneath the player itself.

Keep us updated!

All the best,
Kariza 

[Michael85]

After trying about 12 different "5 volt" chargers that actually ranged in measured meter voltage from a low of 4.97 volts to a high of 5.24 volts.   Sometimes the roku unit would work for a short period of time with one of the chargers that put out greater than5.1 volts then the low power warning would come on.  BUT, even when the unit would be working the red L.E.D. would still be flashing.     It appears that the roku unit has a sensor that has a threshold limit that is very borderline to allowing the unit to function normally.   The supplied Roku charger was only putting out 4.97 volts and never has worked with this unit.   Question:  Is this internal voltage sensor programable (say with software updates) ?  OR is it a single internal hardware device that senses a low voltage?   In either case, MY solution to the problem was that I built my own "Variable" power supply and gradually tweeked up the voltage to 6.1 volts.  The flashing red L.E.D. has now turned blue, there hasn't been a low power indication since and the unit has been working perfectly since.    What did I have to loose, the unit wasn't working anyway.   Michael85

[Alexpluse3]

I don’t understand what u mean I plugged it in the wall it’s still saying the same thing

[RokuKariza-D]

Hey @Alexpluse3

We're here to help!

Please reply here with the serial number of the affected Roku device. It can be found at the back or underneath the player itself. I'll be able to further assist you from there.

All the best,
Kariza

[LowPOWER]

I'm having the same insufficient power message, even after swapping the power adapter, power cable and HDMI cable.  SN:SOAH515RUL23.

Please help