Solving playback issues

[TheGoldenLife]

Having a terrible time. Been in contact with Netflix who are extremely rude and not helpful at all. I used to like Netflix, but I’m paying for something I can’t use. I’m tired of having to unplug my tv, restart etc contact support to no avail. It happens on all 3 of my Roku TV’s. 

Guess the only solution is to unsubscribe from Netflix. NO SUPPORT AVAILABLE. 

[RokuTakashi]

Hi, @TheGoldenLife 

Thanks for posting here in the Roku Community.

We understand the issue you have encountered with Netflix, and we'd like to collect more details for us to review your case further. Can you please provide the details below:

• What specific issue are you having with Netflix?
• When did you first experience the issue?
• What troubleshooting steps were advised by Netflix support?

In the meantime, we recommend visiting this support article to be guided with instructions on How to resolve a channel playback issue | Official Roku Support.

We hope for your response in this matter.

Best wishes,
Kash

[Brandy91884]

Have you resolved this issue, or has roku reimbursed you for the trouble?

[RokuTakashi]

Hi, @Brandy91884 

Thanks for posting, and welcome to the Roku Community.

We understand your concern with the Netflix app on your Roku device, and we're here to help. We recommend following the troubleshooting steps below to resolve the issue you have experienced.

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

If the issue persists after performing the provided troubleshooting step, we'd like to gather further details for our team to investigate further. Kindly provide the details below:

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

If the issue persists after performing the provided troubleshooting step, we'd like to collect for further details for our team to investigate on this issue.

To assist us in the investigation, kindly provide the details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (This can be found by selecting the channel on the Home screen and pressing the * button).

We hope for your response in this regarding.

Best wishes,
Kash