Solving playback issues

[Jav24]

I would also like to add my name for having this issue.

device model:  7119x Roku tv

serial number: YSOOU6536574

software OS/version: 12.5.5

Tracker ID: 74-226-107

Netflix version: 5.1

[RokuJharra-Q]

A warm greeting here in the Roku Community, @Jav24!

Thanks for letting us know about the issue and providing us with the necessary information. We're here to help.

Could you please specify if this issue is only with a particular channel or specific content? We suggest trying a system restart by going to Settings > System > Power > System restart to see if that resolves the issue. If it doesn't, we recommend following the troubleshooting steps provided in this support article on how to resolve a channel playback issue.

We look forward to hearing from you and looking closely into this issue. 

Thanks,
Jharra

[DivineBeauty]

This is my exact issue but in all of my roku devices and roku tvs. Netflix is the only app that does this. 

[Jav24]

Same issue here I have spoken with them at length tried all troubleshooting methods so far I was told the issue was escalated and they will get back to me. I even spoke with Netflix about it.

[Romie]

Hey I'm a roku customer and had this problem with netflix not playing anything it would just buffer endlessly.  I was able to resolve it by changing my roku display settings. I had it on the highest resolution. When I set it to 4k HDR and go back to Netflix it all started working.  I hope this helps. 

[Romie]

Hey I'm a roku customer and had this problem with netflix not playing anything it would just buffer endlessly.  I was able to resolve it by changing my roku display settings. I had it on the highest resolution. When I set it to 4k HDR and go back to Netflix it all started working.  I hope this helps. 

[Mla913]

We are having the same exact issues!!!  Would definitely like some answers!!  We clear the cache... reload the app... nothing seems to work! 

[RokuJharra-Q]

Thank you for posting here in the Roku community, @Mla913 

In some cases, removing and reinstalling the channel may resolve the issue. To ensure success, follow the steps below, and restart your Roku device before adding the channel again.

1. Remove the channel: Highlight the channel tile on your home screen and press Star     to open the Options menu. Select Remove channel and confirm.
   
   • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove Channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
2. Restart your Roku device: Refer to earlier instructions to restart your Roku device.
3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
4. Restart your internet router.

If you have already tried other troubleshooting steps or encountered an error code, please provide the details. Also, check if this issue is occurring with other channels. If the problem is limited to a specific channel, we highly recommend contacting the channel provider directly as many channels/apps on Roku are created, maintained, and updated by the providers themselves.

We eagerly await your response and assure you that we will thoroughly investigate this issue.

Thanks,
Jharra

[Dmnoun]

Roku sucks. I have same problem with Netflix and now Hulu. Once the Roku warranty ended, the problems started.

[mlopes1963]

Hello Elmer,

I have multiple ROKU boxes and TV. They all had exactly the same problem at the same time. Can you please tell me how to open a support case with ROKU?