Solving playback issues

[cheenaphi]

Disney+ is no longer available on the Roku device

[baconbreanna]

That’s not completely true. There are a few older roku models that cannot run DisneyPlus anymore but DisneyPlus has a list of supported devices which includes several roku models. At least one of my roku devices is in the list and DisneyPlus is still not working on it. 

[RokuCarly]

Thank you for providing us with the requested details, @Curator92.

Rest assured that this has already been forwarded to the appropriate Roku team for further review.

If there's anything else we can be of assistance with, please don't hesitate to let us know and we'd be more than happy to continue doing so. 

Best regards,
Carly

[RokuCarly]

Hi, Community users! 

If you are having the same problem and have done the troubleshooting steps provided above. Kindly provide us the following details requested by @RokuArjiemar for us to forward your device's information to the appropriate Roku team for further review. 

Once more information is available, we will make sure to update this thread. In the meantime, your patience and understanding are highly appreciated. 

Best regards,
Carly