Solving playback issues

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67gtonr
Reel Rookie

Half of our screen is Pink

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The left half of my TV screen has a pinkness over it. We have tried turning it off and have restarted and unplugged our Roku but when it comes on it is the same it is on the Home screen and every app.

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67gtonr
Reel Rookie

Re: Half of our screen is Pink

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I resolved my issue by resetting my tv.

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4 REPLIES 4
RokuJohnB
Community Moderator
Community Moderator

Re: Half of our screen is Pink

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Hi @67gtonr,

A warm welcome here in the Roku Community!

We want to further investigate this issue that you're having. Could you send us a photo?

We look forward to hearing from you soon.

Thanks,
John

John
Roku Community Moderator
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Re: Half of our screen is Pink

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I’m haveing the same problem on the left side it is purple but on the right side of my tv is is normal 

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RokuJohnB
Community Moderator
Community Moderator

Re: Half of our screen is Pink

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Hi @Angelinatoll,

Greetings from the Roku Community, and thanks for keeping us posted!

We would like to gather more details to investigate evenmore with this problem. Can you please provide the following information below?

  • When did the issue start?
  • Is this happening on all channels and contents, or is it isolated? (Specify)
  • What troubleshooting steps have you taken so far?

With detailed information, we will be able to assist you further.

Thanks,
John

John
Roku Community Moderator
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67gtonr
Reel Rookie

Re: Half of our screen is Pink

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I resolved my issue by resetting my tv.