Solving playback issues

[Coneyparleg]

It seems the native Netflix app on my TCL R635 Roku tv suddenly has stopped being able to display HDR or DolbyVision. This has happened before but the prior fixes don’t seem to be working. Is this happening to anyone else? Any fixes?

[RokuJharra-Q]

Thanks, @Coneyparleg, for the update!

We appreciate you reporting the issue. Can you please provide us with more information about the problem?

• When did the issue occur - before or after the update?
• Is this happening to a specific channel or all channels?
• Can you please let us know what troubleshooting steps you have taken so far?
• Did uninstalling and reinstalling help?

We look forward to hearing from you and looking closely into this issue.

Thanks,
Jharra