Hi @marybculbertson!
Thank you for posting here in the Roku Community!
We see that you are experiencing an HDCP error on your Roku device, and we are here to help.
Please consider the following steps to resolve this type of issue:
- On both your Roku player and TV, AVR, or soundbar, unplug each end of the HDMI cable.
- Power off your TV, AVR, or soundbar, and unplug its power cord.
- Remove the power cord from your Roku player.
- Reconnect both ends of the HDMI cable, making sure each connector is attached firmly and securely.
- Reconnect the power cord to your TV, AVR, or soundbar, and your Roku player and wait for both devices to power on (you may also need to press the power button on your TV, AVR, or soundbar remote).
- Try viewing the content again.
For more information, please visit our support page to learn how to fix the HDCP error.
Keep us posted. Hope this helps!
Thanks,
Jharra
Jharra Q.
Roku Community Moderator
