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JohnG56's avatar
JohnG56
Newbie
2 years ago
Solved

Express 4k stuttering/freezing

I get momentary freezing or stuttering of  video about every 5 minutes on some channels/apps 

Netflix, Max are fine, but this happens consistently with YouTube TV, Fox Nation, and others

I've powered the device off and on to reset and this does not help

Any suggestions?

  • Welcome to the Roku Community, JohnG56!

    We appreciate you for letting us know about your Roku Express 4K constantly stuttering.

    If you are consistently experiencing poor video quality or rebuffering across multiple streaming channels, it may be due to a slow network caused by a poor wireless signal, issues with your router, or the quality of your internet service. Review the tips for improving the wireless connection to your Roku device.

    Let us know how it goes.

    Best regards,
    Jharra

1 Reply

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator

    Welcome to the Roku Community, JohnG56!

    We appreciate you for letting us know about your Roku Express 4K constantly stuttering.

    If you are consistently experiencing poor video quality or rebuffering across multiple streaming channels, it may be due to a slow network caused by a poor wireless signal, issues with your router, or the quality of your internet service. Review the tips for improving the wireless connection to your Roku device.

    Let us know how it goes.

    Best regards,
    Jharra