Solving playback issues

[User-345]

For the past week, I have been having problems with my Roku.

First it started when the streaming started glitching, freezing, or quitting randomly which only got more frequent.

I thought, oh maybe the app I was using needed to be updated. So I did an update check, no problem there, everything was up to date.

Still ran into the same problems.

So then I thought, oh maybe the Roku needs an update. Went to do an update check. Checking...checking...checking...error. Oh no! I tried again and again, and the same error pops up every time.

Then it starts randomly saying that my Wi-Fi is not connected, but when going into the Wi-Fi settings, it says it's connected. 

Then today, it just completely froze on me out of nowhere while it was on the main menu.

Ten minutes later, it has rebooted on it's own, but not just rebooted, but rebooted in factory mode, which I assume means all my apps were wiped. But I wouldn't know because I can't get access to my Roku now. Why?

Because when I start the set-up process, it looks for a Wi-Fi connection, which I connect it to. But then it forcibly looks for a software update for the Roku, which again brings back the error message. So now I can't even use my Roku device AT ALL! 

What the Roku?!?!?! It has to be something on your end because NOTHING has changed on my end. No new apps, no new TV, no new device. Everything has been the same the past two years.

It's also not a problem with my modem or router, I already checked.

[RokuAnjelie]

Hi @User-345, 

Thank you for posting here in the Roku Community,

We understand how frustrated you are right now. May I know what Roku device you are using right now and what error code you see every time you connect to your internet? 

Please let us know to assist you further.

Thanks, 

Anjelie 

[User-345]

It is the streaming stick and the Error 3

[makaiguy]

There have been at least 5 Roku Streaming Stick models. Roku menu path Settings/System/About will give you the model name and model number.

If you can't do that in its present state, you can log into your account at https://my.roku.com and scroll down to see your linked Roku devices.  Depending on what you may have renamed your device(s) you might be able to get your model info there.

[RokuAnjelie]

Hi @User-345 

Thanks for the update! I'd like to know more about the issue you are experiencing. What troubleshooting steps have you done so far to reproduce the problem?

Can you please connect through a mobile hotspot for us to troubleshoot if there's something wrong with your internet?

You can refer to our support page on how to fix: What to do if your Roku streaming device is unable to update software

If the issue persists, please let us know to assist you further.

Thanks,  

Anjelie

[Silver99]

Error code 00ps!2 that's says an error has prevented your channel to play. Please try again. If the issue persistent please contact vidgo support. There was an error in the HTTP response. This could mean that malformed HTTP headers or an HTTP error code was returned. I downloaded vidgo on my roku 4k express device. And cannot load any channels due to this error what a wast of 80.00.

Sabrina Goodridge 

[Strega2]

It sounds like you are only having problems with Vidgo and the Vidgo app says to contact them, so I would start with that.  Searching around, I do see that Vidgo has been having significant issues lately.  For example, I see reports from a few weeks ago saying that Vidgo had been down for a month.  (And at the time, was not back up.)