Solving playback issues

[MyIes]

Crazy how this is still not fixed, even after factory reset, and cache resets too.

[RokuERey]

Hi @MyIes,

Hello, and thank you for joining the Roku Community!

We would like to thank you for bringing this to our attention and let you know that we are interested in taking a deeper look at it.

Would you be able to tell us how long you've been dealing with this problem for? Could you please let us know the software build that is currently installed on your device, which can be located in Settings > System > About?

Please provide us with more information about this so that we can hone in on it even further.

Thanks,

Rey

[Jeff_25th]

My roku that I got today keeps stuttering in gamemode. I tried my other console and it still stuttered. Iv tried change  around setting to se if it fix anything but the only thing that did some thing was turning of game mode but then I have to deal with a 1.5 to 2 sec input lag. I tried looking up to see if other are have this issue, how is this still and off and on problem.

Model: k201x- roku tv

Serial number: x02700D74d74fwy (s0vay3474fwy)

Software version: 11.5.0 build 4846-g5

Time stamp: 2023-10-05t19:44:21z

Issue I'd WY-400-064 

[RokuERey]

Hi @Jeff_25th,

Thanks for flagging us about this issue, and welcome to the Roku Community.

Have you tried checking for an available update on your device? If not, try to check from Settings>>System>>System update and then Check now. 

Then, we suggest trying again to access the game and see if that helps.

Thanks,

Rey

[Jeff_25th]

I have checked and its says I'm on the newest update version.

[RokuERey]

Thanks for your prompt response, @Jeff_25th!

Could you share with us the device serial number? We want to take a closer look.

Keep us posted!

Thanks,

Rey

[Jeff_25th]

The serial number is

 x02700D74d74fwy (s0vay3474fwy).

[RokuERey]

@Jeff_25th,

We have communicated this case to our engineering team about the issue with the game mode as well as the ability to receive an update on your device. We'll get back to you once we have an update available.

Thanks,

Rey

[Jhargett]

Still stuttering with game mode on! Crazy I was hoping for a quick fix but still haven’t seen a fix for this.

model# k201x

software version - 11.5.0.4846

serial# X02700A3XRDN

[RokuJanadeeK]

Hi @Jhargett,

Thank you for the follow-up.

We'll make sure to collect and pass on this information to the appropriate team for further investigation.

If you need assistance with anything Roku-related, please let us know.

Regards,
Janadee