Solving playback issues

[Sratliff63]

Currently using version 5.5 of the app. For the last three or four days I’ll begin watching and after five to ten minutes the app seems to reset with a buffering message. I can restart the app with no effect. I’ve uninstalled and reinstalled with no success. 

any advice?

[RokuTakashi]

Hi, @Sratliff63 

Greetings, and welcome to the Roku Community.

Thanks for letting us know about the issue you have encountered with the Fox News app on your Roku device, and we'd like to gather for more details so our team can review your concern. Could you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
• What channel and what version/build is the channel that is having the issue? (This can be found by selecting the channel on the Home screen and pressing the * button).
• Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• A photo or video clip referring to the issue,

Once the information has been made available, our team will be able to investigate further.

Best wishes,
Kash