Solving playback issues

[GoddessDaphnie]

I think it might be time for a class action legal action against Roku. We pay you for a service. That service gives us the right to access and view the channels we choose. Roku is in breach of that contract by eliminating that choice under the guise of 'technical issues' that have been going on with the Fox News app for years. This community messaging proves that. No other app on Roku is continually corrupted and easily accessed any time. So, clearly there is either a bias, or a tech team that so inept it cannot repair the bugs inserted into a simple app. I'm pretty confident is is both. 

[RokuCarly]

Welcome and thank you for posting here in the Roku Community, @GoddessDaphnie!

Thanks for letting us know about the playback issue you're currently experiencing within the Fox News app on your Roku. We'd be happy to help you get back on streaming. 

Before we proceed, could you please provide us with more information about this such as the following:

• Are you having this issue on Live TV or on-demand shows?
• Are there any error messages prompted? 
• Is this the only app you are having this issue with?

We'll be looking forward to your response.

Best regards,
Carly

[foehner]

Has there been any fix for this?

Fox News is the only channel that has the problem here.  I even bought a new Roku to see if that helps.  Nope.

This has been going on too long!

[andyross]

And I repeat this for the millionth time: This is a problem with the Fox News app, which is written and supported by Fox News. A Roku app is completely different than an Android or other device. It is their incompetent programmers who either don't know how to fix it, or just don't care.

Trying to sue Roku would only waste money. There is no evidence that they are deliberately causing problems. Plus, using a Roku means you agree to binding arbitration, so you can't sue.