Solving playback issues

[mlatimer5477]

On my Roku TV when I click on either Fox CNN or ESPN or Fox sports ot pauses for a moment a d then goes back to the home page. Internet and modem are fine and working throughout the house and on another firestick tv. I have removed and reinstalled the app.

[RokuJharra-Q · Accepted solution]

Hi @mlatimer5477,

Welcome and thank you for posting here in the Roku Community!

We're aware that you're experiencing issues with your Fox and CNN channels and appreciate the troubleshooting you've attempted.

To help resolve the issue, we recommend revisiting the following steps and ensuring that they are precisely followed.

1. Uninstall the channel by highlighting it, pressing the * button, and selecting "remove".
2. Clear cache and data: From the Roku home screen, navigate to Settings > System > Advanced system settings > Network connection reset. Choose "Reset connection" and then-
3. Restart your Roku device by unplugging your TV and then plugging it back in. This step can help clear any temporary cache or data-causing issues.
4. Check your internet connection: Ensure that your Roku device is connected to a stable internet connection. You can test your internet connection by going to Settings > Network > Check connection on your Roku device. If your connection is weak or unstable, try restarting your router or contacting your internet service provider for assistance.
5. Reinstall the channel by pressing the home button on your Roku remote, scrolling and selecting "Store", and then adding the channel from there.

For additional troubleshooting steps, please visit our support page on how to resolve a channel playback issue.

Let us know how it goes!

Best regards,
Jharra