Channels & viewing

[Robby_G]

Hey Roku -- are y'all really not doing this?  How come the FoxNews App is the only news channel that's purportedly buggy, and not the Democrat news apps?  I tried removing the app, checking for updates *Version 5.2; build 2023112901, restarting the app, etc., but often when launching the live feed, the app will display the circle of despair, and stop at the 13% mark, as has been well documented by others in this community.

Just because y'all may dislike it, there are many people who wish to view this feed.  So stop trying to influence the election and fix the app.  Thank you. 

[RokuJanadeeK]

Hi @Robby_G,

Thank you for posting here in the Roku community!

You have mentioned that the issue is isolated to the Fox News app. That being said, we would recommend that you also reach out to them and inquire regarding this app, as they may be able to assist with their app functionality. Also, since none of the troubleshooting steps provided resolves the issue, it could be that the issue lies within the app itself.

Let us know if you have further inquiries.

Regards,
Janadee

[Robby_G]

Of course the issue lies with the app itself!  I find that removing the app and reinstalling it will enable it to work for a day, but that's not very desirable.  I doubt that me, as an end user reaching out to the Fox devs will do much good.  Y'all should do it -- I bought the TV -- so I'm the customer and you as a Roku employee have quite some nerve asking me to do anything.

[RokuJohnB]

Hi @Robby_G,

Thank you for keeping us posted here in the Roku Community!
Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

Regards,

John

[Robby_G]

Understood.  Have y'all notified the channel devs of this problem?

[SD_Helotes]

It is weird that Fox Weather is the only live program that pulls up now. I have been using the Fox News Channel over Roku for years and for the last few weeks it will not pull up Fox News Go or Fox Business Network. Something has changed. Please reach out to Fox News and get this resolved.

Thanks!

[Robby_G]

I noted that too yesterday.  The workaround is to delete the app, then reinstall it, and go thru the ridiculous authentication process again whenever you want to watch.  Otherwise, you get the circle of despair stuck at 13% whenever you try to watch news or business.  I've tried all manners of resetting the app, making sure that I exit the app before restarting, etc., but it appears that the app fails to take down the stream, and then cannot reconnect.

So bottom line -- delete the app and reinstall for now.

[SD_Helotes]

I tried that and I still had issues. It is like they are trying to block live Fox News.  I also recently switched from Spectrum to AT&T Fiber. It sounds like there was issues in the past with AT&T and Fox News.

[SD_Helotes]

Why is the Fox News App for Fox News Live not loading past 13%? It had been working great for years and now I cannot get Fox News Live to work. I can get recorded episodes to play, but not Live. Any suggestions? I have AT&T Fiber for my service provider.

[RokuCarly]

Thank you for bringing this to our attention, @SD_Helotes.

We appreciate you reaching out for support about the playback issues you've been experiencing within the Fox News app and we'd be more than happy to further assist you with this. 

Before we proceed, can you please confirm if you are having this issue inside The Roku Channel or directly from the standalone Fox News Live? Also, does the buffering occur on any other apps inside your channel lineup as well? 

Moreover, please let us know if this affects all the Live TV channels on your Roku streaming player so we can assess your concern better and provide you with an accurate resolution to help you get back on streaming it.

We'll be anticipating your response! 

Best regards,
Carly