Solving playback issues

[SpecialK3]

Yes, it's called election interference.... it will work fine after 5 Nov 🤣

[ITSXSWA]

Happening again today - Fox News app stops loading at 26%

[jenlan13]

Yep. I have a couple devices and neither work. Both at 26%, regardless of what I do. I've done everything. Updates, restarting, unplugged from TV, everything I can think of. Not happening. I said I'd give it one last time...look like this is it. 

[PDoffbad]

Not again. Still. Ever since Brandon took over this has been the issue. 

[robbo1]

same here.

Also having issues where the channel won't stay where I place it on the Home screen.

A few times it is actually hiding it. I've twice had to go to the add channel page to add it back and it acts like its already there and has OPEN instead of add.

Now this week it is on the Home page but at the very bottom even though I've manually moved it back up in the list. It now IMMEDIATELY PUTS IT BACK ON THE BOTTOM as soon as I move it!

Are there haters working for Roku?

[RokuEmmanuel-D]

Hi, @robbo1!

Happy to have you with us here in the Roku Community!

Thanks for reporting this issue to us. We understand how inconvenient this must be for you, and we'd like to be able to assist.

Have you tried the following steps below?

1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

Hopefully, this will resolve the app's odd behavior and get you back on streaming. Let us know if you need more help. 

Thanks,
Emman 

[robbo1]

Yes I did perform these steps that I had found online myself when I was troubleshooting it disappearing completely from home screen.

Now the problem is that no matter WHERE I manually move that channel it now IMMEDIATELY moves back to the bottom!

[robbo1]

At least it's no longer completely disappearing but still this other behavior is weird.

[RokuEmmanuel-D]

Thanks for keeping us in the loop, @robbo1!

Have you tried removing the channel from the Roku Mobile App and then adding it back from there? This will let us know if there's any difference when adding the channel from the Roku App.

Let us know what you find out!

Best,
Emman

[robbo1]

I have the Roku mobile app but I don't see any screen showing the channels I have on my Roku TV. 

I only rarely use it and even then only for the remote control .