We changed to both 2.5 and 5. Neither worked.
@AvsGunnar wrote:
@Nivlak12
When you say crashed, your Roku device may just be losing connection with your network. (could be a simple network setting, a strength issue, or an internet speed issue.) Could also be a device issue, but usually save that - and factory resetting for the last step.
If restarting both the Roku and the Router seems to resolve the issue (and lets you stream a few episodes, but then crashes again), it is most likely that some auto settings in your router are switching to incompatible wireless channels and causing the disconnection.
Since you know how to access your router settings, try configuring your settings to these recommended/default settings and see if your connection stabilizes.
2.4 GHZ BAND
1. Radio is On/Enabled
2. SSID (network name) is On/Broadcasting
3. Network Mode/Protocol is set to b/g/n (Mixed Mode)
4. Bandwidth/Channel Width is set to 20mhz
5. Wireless Channel is set between 1 and 11 (preferably 1, 6 , or 11). Try changing and using different channels. Roku cannot see or use 12,13,14.
* Restart both your Router and your Roku after making above changes.
5.0 GHZ BAND
1. Radio is On/Enabled
2. SSID (network name) is On/Broadcasting
3. Network Mode/Protocol is set to N/AC
4. Bandwidth/Channel Width is set to 20mhz or 20/40 mhz
5. Wireless Channel is set between 36-48 (low frequency band) or 149-161 (high frequency band). Roku cannot see or use channels 52-140 (DFS Channels) which an Auto Setting may be choosing. If your router allows you to Disable DFS Channels, then an Auto Setting may be used after successful troubleshooting.
Restart both your Router and Roku devices(s) after making the above changes.
Post back with an update or if you need more help. Include your router model number and ISP. (internet service provider) as additional or model specific troubleshooting instructions may be available.
