Solving playback issues

[Harris3boyz]

You have us waste our time and money trying  to watch movies and shows that we pay for when y’all know it won’t work. Just give us our money back or take Dolby vision off the app!!!!!

[RokuJohnB · Accepted solution]

Hey @Harris3boyz,

Greetings from the Roku Community!

With some Roku streaming players, you can stream 4K Dolby Vision with a compatible TV and streaming channels. However, you may not be able to view Dolby Vision content at 4K resolution if your Dolby Vision-capable TV was manufactured prior to 2018. These models, and a few manufactured in later years, only support 4K Dolby Vision at lower frame rates like 30 frames per second (fps). Unfortunately, some streaming channels, such as Netflix, will not play 4K Dolby Vision when the TV does not support higher frame rates like 60fps.

This article helps you determine why 4K Dolby Vision may not play on your TV and offers options to resolve the issue or choose an alternate configuration. Visit the Roku product comparison chart to determine if your player supports Dolby Vision.

We hope this helps.

Best,
The Roku Community Team