Solving playback issues

[Daveb101]

    I've even done a factory reset. So everything is brand new.  Still the same frustration. 

[Daveb101]

If you have your subscription thru roku you should know that stupidly you can't remove it and reinstall it.   Roku's genius move.  That is why I had to do a factory reset. 

[RokuJohnB]

Thanks for keeping us posted, @Daveb101!

We're sorry for the inconvenience. Please try to update the channel by highlighting the channel tile, pressing the star button on your Roku remote, and selecting "Check for updates."

Let us know how it works, and we'll continue to assist you further.

The Roku Community Team

[Daveb101]

Yes the app is updated the remote is number sku3226000779

Model rc-al9

Fcc ID tc2-rcb16

[Daveb101]

In another TV in my home remote model rc-el3 works fine 

[RokuJohnB]

Thanks for the follow-up, @Daveb101!

We'll be more than happy to investigate this problem further. Is there a stuck button on your Roku remote?

Please try using the Roku mobile app and see if that will make any difference.

We'll wait for your response.

The Roku Community Team

[mrn1]

I'm having the same issue. When I hit skip recap or skip intro or fast forward or rewind the episode restarts from the beginning (as in from the ads that play before the episode starts). This only happens with Paramount Plus, not with any other subscription/app. I access the app from the Roku Home Screen (on my Samsung TV). I've updated the app, I've signed out of the app, I've removed it from the home screen, I've rebooted my Roku device and then reinstalled the app. I've done this several times with little to no success (i.e. once or twice it's 'fixed' for one episode and then the problems return). This occurs with anything I try to watch on the Paramount Plus app.

[MissMyBike]

I am having the same exact issue. Very frustrating.

[RokuJohnB]

Hey @mrn1 @MissMyBike,

Thanks for sharing these details with us.

If you’re running into problems, please share the following:

• Is this a stand-alone, or it is subscribed to the Roku channel?
• Do you have a plan with ads or without ads?
• What Roku device are you using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify)
• Is this happening on a specific content or on all content?

Also, include your device info:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (highlight the channel and press the star (*) button of your Roku remote)

We'll wait for your response.

Thanks,
Roku Community Team

[mrn1]

@RokuJohnB, here's the information you requested:

• Is this a stand-alone, or it is subscribed to the Roku channel? stand alone
• Do you have a plan with ads or without ads? with ads
• What Roku device are you using right now? (Roku Express, Roku streaming stick, Roku Ultra, Roku streambar, Roku TV-Specify) Roku streambar
• Is this happening on a specific content or on all content? all content

model: 9102R - Roku Streambar

serial number: YL007D907399

device ID: 2A1227907399

OS version: doesn't list an OS, the software version is 14.5

Tracker ID: 99-151-216

Channel build version: version 9.7 Build: 20250320