Solving playback issues

[Mnskds]

Paramount plus “error has occurred during playback” started on our Roku about 2 weeks ago. I’ve read through all the threads about this issue dating back to June of last year.
I’ve done a router restart, a Roku system restart, made sure Roku software is up to date, and made sure the Paramount+ app is up to date. This error pops up when watching Live TV on Paramount+. 
All of our other streaming apps work fine. I’d love to hear how to resolve this so I can enjoy The Amazing Race without hassle.

[RokuJohnB]

Hey @Mnskds,

Greetings, and thanks for raising this concern with us directly.

We appreciate your troubleshooting steps and would like to gather more information regarding this problem.

Can you please provide the following information below?

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Channel build version (highlight the channel and press the star (*) button of your Roku remote)
• Could you share a photo of the error message you are getting?

We look forward to hearing from you soon and gathering your details.

Thanks,
The Roku Community Team

[Klemm71]

I am having the same issue. I tried what it said in previous threads about removing the app and restarting the device. It did not work. Paramount plus worked at this location on this device just a couple weeks ago. Here is the requested information:

[RokuJohnB]

Thanks for keeping us posted, @Klemm71!

We have passed along your information to our team, and they will further investigate this problem you had.

Your patience and understanding are much appreciated.

Thanks,
The Roku Community Team

[Klemm71]

Thank you @RokuJohnB I look forward to a solution! It looks from the forums like this has been an issue for a while for some folks.

[RokuJohnB]

Hey @Klemm71,

Thanks for the post.

Once more information is available, we will make sure to update this community thread.

Roku Community Team