Solving playback issues

[Sam624443]

Your last paragraph makes no sense. Disney+ is working on all other platforms EXCEPT Roku which leaves the problem with you guys - not them.

[RMuri]

Same thing here: Roku TV and the Disney+ app is the only one not working. We tried to remove and reinstall it, restart the tv, check updates for both the app and the tv and we have also restarted the wifi. Still not working since a bunch of hours.

[RMuri]

Same thing here: Roku TV and the Disney+ app is the only one not working. We tried to remove and reinstall it, restart the tv, check updates for both the app and the tv and we have also restarted the wifi. Still not working since a bunch of hours.

Anyone with good news?

#disneyplus #rokuissues

[Shanni82]

I went into the software update section for probably the 20th time this evening, but there was finally an update available and now Disney Plus is working for us again. 

[Mama_Spartan]

Even though I had already completely unplugged my Roku from my TV for 3 minutes and plugged it back in with no luck, I decided to try again for 5 minutes as somebody else suggested. I’m not sure why but this seemed to fix the issue for me. Maybe a sneaky little update went through when I plugged it back in or it was rolled back to a previous update, I’m not sure but it’s worth a try to anybody still having issues.

[Duba]

Peacock and Hulu not loading on Roku.  Netflix and Max are fine.  Did Roku system restart and deleted  and re-added apps.  Neither worked.  Peacock playing fine on iPad. 

[pixarfan]

Looks like they rolled back the version to 1.46 build 2024101500

[RogLloyd75]

Had this issue last night and was on a chat with Disney. Looks like they have must’ve rolled out a channel update yday which didn’t work on roku. Updated this am and as someone else pointed out version goes backwards from 1.47 to 1.46. Disney didn’t offer any compensation which is disappointing as it seems the fault lies with them. Surely they are responsible for testing updates on the different streaming platforms

[RokuMaryEF · Accepted solution]

Hi Roku Community users!

Thanks for reporting this issue.

We believe the issue with accessing Disney+ and Hulu on Roku devices has now been resolved.

If you were previously experiencing difficulties, please ensure your Roku is updated to the latest software version:

1. Go to Settings > System > System Update.
2. After the update is complete, launch the Disney+ or Hulu channel.

If you're still having any trouble, feel free to reach out. We're here to help!

Thank you for your patience, and Happy Streaming! 💜

Best regards,
The Roku Community Team

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[Lilsm555]

Every time I click on Disney plus on both my upstairs and downstairs Roku (separate accounts) it opens it for about a second and the closes again back to the Home Screen.

I have tried deleting the app and reinstalling multiple times. I have also tried deleting then resetting the Roku and reinstalling again. 
none of this worked.

I tried leaving it for the night hoping it would fix its problem on its own when I opened it again this morning but no such luck.

I have checked the Wi-Fi connection and switched to a different Wi-Fi in case it was that but that also didn’t work.