Solving playback issues

[mildred26]

Hi I have a Roku express 3960rw , I cannot find the Disney+ plus channel app , and when I push the Disney + button on the remote it doesn’t work ?! 

[RokuMary-F · Accepted solution]

Hi @mildred26,

Thanks for your first post in the Roku Community!

We certainly understand that you are unable to install the Disney Plus channel. 

Just to verify, where are you currently located?

Please be advised that Disney Plus is currently available in the United States, Canada, United Kingdom, France, Germany, Australia, and selected Latin America regions.

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

[mildred26]

I live in aruba 

[RokuMary-F]

Hi @mildred26,

Thanks for the clarifications.

We do not have a dedicated Roku presence in Aruba at this time, so it is very likely the channel is not currently available on the Roku platform.

Channel availability/access on Roku devices will vary from region to region. A Roku device will work in any location, however, channels may not be available on your device in that location, based on each channel provider's discretion. For more information, you'd want to contact any specific channel/service provider to inquire further about whether they offer their channel/service on the Roku platform in your region.

We hope to expand real soon, we are sorry for the inconvenience.


Best regards,
Mary