Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Volume level on my new Ultra 4800X is so low.

Sam3 issue here. Just bought the newest Ultra and all streaming apps require 90% volume compared to tv signal at 20%. I have calls into tech support to complain. Hope someone learns about an update fix.

0 Kudos
Community Moderator
Community Moderator

Re: Volume level on my new Ultra 4800X is so low.

Hi @Davidola,

Thanks for your first post in the Roku Community!

We would be more than happy to look further into this issue but will need more details. A few questions here to better understand what you're experiencing:

  1. When did this issue first start occurring?
  2. Does the issue only occur on a specific channel or all channels on your Roku device?
  3. If the issue only happens on one channel, have you tried removing the channel, restarting your device from Settings>System>Power>System restart (If you do not see a Power submenu, skip to the next step), then once it loads up again, adding the channel back once more to see if that clears things up?
  4. Are you using an A/V receiver or soundbar with your TV/Roku player setup?
  5. Have you tried using another HDMI cable to connect your Roku device?
  6. What troubleshooting steps have you taken so far to try to resolve the issue?

With more detailed information, we will be able to assist you further.

Best regards,

Mary F.
Roku Community Moderator
0 Kudos