Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
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Ello2022
Roku Guru

Re: Disable or skip ROKU start up screen (bouncing logo)

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@paj3232  Have you tried doing a factory reset? Do you have fast start enabled? Here is a link

https://support.roku.com/article/360011064094

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paj3232
Streaming Star

Re: Disable or skip ROKU start up screen (bouncing logo)

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I wish I could send a small video of what exactly happens when I turn on the tv from the remote or google assist. Then you would see I'm not crazy or making this up.

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Ello2022
Roku Guru

Re: Disable or skip ROKU start up screen (bouncing logo)

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@paj3232  Remember Roku did not make your TV. LG did. Was this bouncing Roku logo always there? I posted a link to help you enable fast start up

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paj3232
Streaming Star

Re: Disable or skip ROKU start up screen (bouncing logo)

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I have not tried a factory reset, trying to avoid that. This has happened since day one. If someone can tell me how to enable fast start I prefer to try that first, thanks.

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paj3232
Streaming Star

Re: Disable or skip ROKU start up screen (bouncing logo)

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I will check out the link, thanks.

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Ello2022
Roku Guru

Re: Disable or skip ROKU start up screen (bouncing logo)

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@paj3232  I gave you a link on how to enable fast start. Nothing wrong with doing a factory reset. But maybe there is something specific to your Roku TV since it’s an LG. Have you ever reached out to them? How long have you owned this TV?

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paj3232
Streaming Star

Re: Disable or skip ROKU start up screen (bouncing logo)

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Never reached out to LG, just went to the link to enable fast start and guess what? When I follow the directions, go to Home, then settings, then System all is fine BUT there is supposed to be a Power option under system, there is no Power option to click on under System. What is the deal? I feel like it will never be resolved. I will probably try factory reset but I don't think I believe it will fix the problem.

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Ello2022
Roku Guru

Re: Disable or skip ROKU start up screen (bouncing logo)

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@paj3232  Why wouldn’t you reach out to LG? It almost sounds to me like your TV is set up in store demo mode. Not home user. Do a factory reset and when you set it select home user

Did you full look under every setting? Sure you aren’t missing it?

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paj3232
Streaming Star

Re: Disable or skip ROKU start up screen (bouncing logo)

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It is in home mode, not store mode, going to do a factory reset.

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paj3232
Streaming Star

Re: Disable or skip ROKU start up screen (bouncing logo)

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I now also wonder why there is no Power selection listed under System in the Settings...

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