Solving playback issues

[GHETH]

When streaming Crave I cannot get the subtitles to work properly. They are turned on and English is selected and works properly at first but if I start a new episode or play something new the subtitles revert to french language. As I require subtitles to view content this is a real pain. I have loaded and reloaded Crave a few times but the problem persists. I went on the Crave site and they send me back to Roku this is very frustrating. Has anyone encountered this? If so have you found a solution.

gheth

[RokuTakashi · Accepted solution]

Hi, @GHETH 

Thanks for posting, and welcome to the Roku Community.

We understand the issue you have encountered with the subtitles on Crave that do not work properly. For this matter, it's best to reach out to Crave's support directly and let them know about the issue you have experienced with their app. The issue is related to a subtitle; thus, it's part of the app's functionality, which the channel provider can address. Most channels on Roku are designed and developed by the channel provider.

We hope for your understanding in this regard.

Best wishes,
Kash

[gusrt]

Same happens to me, I have English selected and when I start a new movie or episode, it reverts to French. Beside that, and worst even is that I also watch content in French with French subtitles, but the subtitles for French content turn off in the middle of the show, even though CC is turned on and French is selected on Crave. I have to rewind a bit to get it on again. This happens every 5 min within any show I'm watching.

[RokuRiamie-D · Accepted solution]

Hi @gusrt,

Welcome to the Roku Community!

Thanks for bringing to our attention the issue with your Crave channel, where the subtitles revert to French instead of English. No worries, we are here to help.

Let's see if this will work for you.

1. Check the channel for updates by highlighting the app, pressing the star (*) button, and selecting check for updates.
2. Remove the channel
3. Restart your Roku device
4. Add the channel again

If the issue continues, please let us know. We will wait for your response.

Thanks,
The Roku Community Team