Solving playback issues

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Breakwater
Channel Surfer

Classic Reel channel down?

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I've been unable to stream Classic Reel for over three months. Roku support has failed to rectify the problem.

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1 Solution

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RokuJechealR
Community Moderator
Community Moderator

Re: Classic Reel channel down?

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Hi @embram,

Thanks for posting in the Roku Community!

We're sorry to hear about the playback issue that this may have caused. That's not what we aim for. In some cases, removing the affected channel and re-installing it may help. To ensure the process is successful, follow the steps below, making sure you restart your Roku device before adding the channel again.

  1. Remove the channel. Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
    • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove Channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
  2. Restart your Roku device. Navigate to Settings > System > Power (if you do not see a Power submenu, skip to the next step).  System restart.
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
    • Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe.

If, after attempting the suggestions above, you are still experiencing the same issue from a single channel while content from other channels plays fine, contact the customer support team for the channel provider to report the issue and get help. Many channels on Roku are developed and maintained by the channel providers themselves.

You can reach them here: Classic Reel Support.

Please keep us posted, and we'll continue assisting you from there.

All the best,
Chel

Jecheal R.
Roku Community Moderator

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11 REPLIES 11
RokuNimfa-C
Retired Moderator

Re: Classic Reel channel down?

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Hi @Breakwater

Thanks for posting in the Roku Community!

We apologize for the inconvenience this caused. Have you tried the all suggested steps on our Support page: How do I resolve channel playback issues?

If you are still unable to play videos from one channel after attempting the suggestions above, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help.

Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.


Regards, 
Nimfa

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SouthPawPhlly
Roku Guru

Re: Classic Reel channel down?

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I had this problem too.  Go to https://support.roku.com/article/208755548  and follow the instructions under

Unable to play any titles from a single channel

 

If this doesn't work call Classic Reel at 208-245-0535

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FENSTERBARON8
Binge Watcher

Re: Classic Reel channel down?

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Classic Reels not loading yesterday or today. Called Roku, was put on perpetual hold.

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FENSTERBARON8
Binge Watcher

Re: Classic Reel channel down?

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208-245-0535 is an invalid number.

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RokuERey
Retired Moderator

Re: Classic Reel channel down?

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Hi @FENSTERBARON8,

Thanks for reaching out!

We'd like to see more of what's going on here and see how we can get you up and running.

Let's see if this works for you. Try to follow the steps below:

  • Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
  • Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System Restart > Restart.
  • Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

Please keep us posted!

Thanks,

Rey

ERey.
Roku Community Moderator
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FENSTERBARON8
Binge Watcher

Re: Classic Reel channel down?

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It is impossible for me to remove the channel from my Roku app.  The channel has an option to "move" -- but not to "remove."  I have reset my router and modem and the problem persists.  I am unable to load Classic Reel.

 

SouthPawPhlly
Roku Guru

Re: Classic Reel channel down?

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The number is 208-254-0535.  


@FENSTERBARON8 wrote:

208-245-0535 is an invalid number.


 

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SouthPawPhlly
Roku Guru

Re: Classic Reel channel down?

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  1.  

    @FENSTERBARON8 wrote:

    It is impossible for me to remove the channel from my Roku app.  The channel has an option to "move" -- but not to "remove."  I have reset my router and modem and the problem persists.  I am unable to load Classic Reel.

     


    You need to cancel the subscription before you can removed the channel.

 

  1. Remove the channel: Highlight the channel tile on your home screen and press Star 
     

     

     to open the Options menu. Select Remove channel and confirm.
    • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
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embram
Channel Surfer

Re: Classic Reel channel down?

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Nothing that was suggested worked. I tried calling the number you gave. When I called that number I got, “I’m sorry, you have reached a number that has been disconnected or is no longer in service.” I also called the number that Roku customer service gave me that they said is the number to Pure Digital, who is the developer of classic. They told me to leave a message. I did and received no reply.

The Roku customer service and technical service, both of which I tried, are hopeless. Nothing they suggested worked and at the end they each resorted to tell me to “please contact the channel partner regarding this issue,” and then disconnected.

I think maybe Classic Reel has gone out of business and Roku seems to have no clue about what’s happening.

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