Solving playback issues

[Breakwater]

I've been unable to stream Classic Reel for over three months. Roku support has failed to rectify the problem.

[RokuNimfa-C]

Hi @Breakwater, 

Thanks for posting in the Roku Community!

We apologize for the inconvenience this caused. Have you tried the all suggested steps on our Support page: How do I resolve channel playback issues?

If you are still unable to play videos from one channel after attempting the suggestions above, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help.

Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.


Regards, 
Nimfa

[SouthPawPhlly]

I had this problem too.  Go to https://support.roku.com/article/208755548  and follow the instructions under

Unable to play any titles from a single channel

If this doesn't work call Classic Reel at 208-245-0535

[FENSTERBARON8]

Classic Reels not loading yesterday or today. Called Roku, was put on perpetual hold.

[FENSTERBARON8]

208-245-0535 is an invalid number.

[RokuERey]

Hi @FENSTERBARON8,

Thanks for reaching out!

We'd like to see more of what's going on here and see how we can get you up and running.

Let's see if this works for you. Try to follow the steps below:

• Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
• Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System Restart > Restart.
• Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

Please keep us posted!

Thanks,

Rey

[FENSTERBARON8]

It is impossible for me to remove the channel from my Roku app.  The channel has an option to "move" -- but not to "remove."  I have reset my router and modem and the problem persists.  I am unable to load Classic Reel.

[SouthPawPhlly]

The number is 208-254-0535.  

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@FENSTERBARON8 wrote:

208-245-0535 is an invalid number.

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[SouthPawPhlly]

1.  

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   @FENSTERBARON8 wrote:
   

   It is impossible for me to remove the channel from my Roku app.  The channel has an option to "move" -- but not to "remove."  I have reset my router and modem and the problem persists.  I am unable to load Classic Reel.

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   You need to cancel the subscription before you can removed the channel.

1. Remove the channel: Highlight the channel tile on your home screen and press Star  to open the Options menu. Select Remove channel and confirm.
   
   • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.

[embram]

Nothing that was suggested worked. I tried calling the number you gave. When I called that number I got, “I’m sorry, you have reached a number that has been disconnected or is no longer in service.” I also called the number that Roku customer service gave me that they said is the number to Pure Digital, who is the developer of classic. They told me to leave a message. I did and received no reply.

The Roku customer service and technical service, both of which I tried, are hopeless. Nothing they suggested worked and at the end they each resorted to tell me to “please contact the channel partner regarding this issue,” and then disconnected.

I think maybe Classic Reel has gone out of business and Roku seems to have no clue about what’s happening.