Solving playback issues

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Angelamk
Reel Rookie

Channel won’t load, it fades to black and goes to home screen

I recently purchased a channel called Total Greek. It will load & play with no problem on my other roku but when I try loading it on my Roku tv, it’ll load to the channel lineup then flicker off to the Roku Home Screen. I’ve tried rebooting, turning off/on, unplugging, restarting, (can’t remove channel even after trying the “manage my subscription” option), checking internet connection, clearing cashe, removing other channels I don’t use to clear up space etc. I’m stumped! Anyone know what I can do to fix this??

4 REPLIES 4
RokuTakashi
Community Moderator
Community Moderator

Re: Channel won’t load, it fades to black and goes to home screen

Hi, @Angelamk

Thanks for reaching out for support here in the Roku Community.

We're sorry to hear about this kind of behavior you've experienced, and we'd like to assist. Are you receiving any error codes when accessing this channel? Also, could you please provide us with your Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).

Furthermore, an image referring to the playback issue would be a great help for us to better grasp the details of the issue you've experienced.

We look forward to hearing back from you.

All the best,

Kash

Takashi O.
Roku Community Moderator
0 Kudos
Angelamk
Reel Rookie

Re: Channel won’t load, it fades to black and goes to home screen

Thanks for the reply. I decided to reset to factory settings then reload my Roku account. That seemed to do the trick and the channel is now working.
But to answer some of your questions was NOT getting an error message. It would just zap off. It looked like it was loading then poof back to home screen. 

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Kat2u
Newbie

Re: Channel won’t load, it fades to black and goes to home screen

The same thing is happening to me.  I have model 9102RW.  

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RokuJanadeeK
Community Moderator
Community Moderator

Re: Channel won’t load, it fades to black and goes to home screen

Hi @Kat2u,

We appreciate your post regarding this concern. We're glad to assist.

Can you specify which channel is affected by this issue? What have you done so far to resolve this playback issue? Please be aware that if the issue happens across all channels on your Roku device, it could be a sign of a network issue; thus, we recommend rebooting your router as a workaround.

Please inform us of your findings.

Regards,
Janadee

Nadee K.
Roku Community Moderator
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